Orders are processed Mon-Fri during business hours (8 am - 5 pm EST). All in stock orders will ship on the same day they are ordered prior to 2 pm EST. A tracking number will be emailed to you at the time of pickup. Most orders take 3 - 5 business days to arrive.
East Lake Axle offers a free standard shipping option on each axle or axle set we sell within the Continental US.
East Lake Axle does ship internationally with a few exceptions. Please note that you, the buyer are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand and can't give you an estimate of the cost, because it varies widely around the world. Please do your reserach so you're ready to get your package cleared through customs, and have an idea of what the additional cost will be.
East Lake Axles’s goal is customer satisfaction. If for some reason you are not satisfied with your purchase whether your order was processed on our website or ordered through one of our Customer Sales Associates, you may return your product for a refund up to 30 days after the date of shipment. All returns are subject to a 10% restocking fee.
All returns must be authorized by a East Lake Axle associate with a new return number prior to shipping. The new return number must be written on the outside of the box when the item is shipped back to East Lake Axle. Contact an East Lake Axle associate for the appropriate address to ship the returned goods at (813) 814-2521.
Properly package your items in order to prevent damage in shipping. East Lake Axle is not responsible for any lost or damaged returned goods while in transit.
It is recommended that you use an insured carrier with a reliable tracking system to return your merchandise. It is also recommended that you insure your contents for the replacement value of the goods. Please retain your tracking number until East Lake Axle has received your return or in the event of loss or damage to your return shipment.
Please allow 48 hours upon confirmation of receipt of returned goods for processing your return. Refunds will be generated and returned in the same manner in which the original payment was received and normally occur within 5-7 business days.
Damaged or defective items must be documented by our "Returns Department" prior to shipping back to East Lake Axle.